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| Q.
I already have a web site hosted somewhere else, how
do I switch to SiteTurn? |
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SiteTurn makes it easy to
make the switch to better hosting because we do it
for you- FREE! With our exclusive 5-step EasySwitch
program, our skilled staff will transfer your web
site from your current provider within 24 hours. The
process is totally transparent so your visitors will
never notice a thing. We call this a "Zero Downtime
Transfer" and it is free when you sign-up. |
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| Q.
Does SiteTurn offer 24/7 technical support? |
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YES! SiteTurn's experienced staff is
available 24 hours a day, 7 days a week to help answer
any questions that you may have or to solve any issues
that may arise with your web hosting service. Phone support is available by toll-free phone M-F 9-6pm PST
and online support is available 24/7 through our online support center.
We guarantee a response to ALL support tickets within 24 hours! |
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| Q.
What platform or operating system (OS) will my new web
site use? |
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SiteTurn offers packages
to suit the needs of all businesses and individuals
looking to enhance their presence on the Internet. We
offer hosting on both Windows 2000 and Linux platforms,
at no additional charge to our clients. |
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| Q.
Which platform is right for me, Windows or Linux? |
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This depends on what applications you
plan to use on your web site. For example, if you need
a database driven web site, you can choose either PHP/MySQL
combination under Linux or an ASP/Access combination
under Windows 2000. The trend is for solutions to be
supported in both platforms. For example, we support
Microsoft FrontPage, one of the most popular web site
editors on the market, on both Linux and Windows 2000. |
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| Q.
What do I need to use SiteTurn's hosting services? |
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All you need is an Internet connection and a web browser.
Basically, if you can view our web site, you are ready
to get started and you have everything you need. Our
comprehensive online tools make it easy for everyone
to take advantage of our services.
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| Q.
How soon can I start using my new website? |
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SiteTurn offers instant account activation
on most service plans. Once you have completed the online
order process, you will receive further instructions
by e-mail on how to get started. |
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| Q.
What are SiteTurn's DNS server addresses? |
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Primary DNS: DNS1.SITETURN.COM
(66.36.160.18)
Secondary DNS: DNS2.SITETURN.COM (66.36.160.19) |
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| Q.
What does a "99.9 Uptime Guarantee" really
mean? |
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Our state of the art facilities combined
with an all-star staff means you can rest assured knowing
your site will be fully operational 24 hours a day,
7 days a week. We guarantee your site will be up 99.9%
of the time or you don't pay! |
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| Q.
Does SiteTurn offer dial-up access to the Internet? |
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At SiteTurn, we focus only on our core business- web
hosting. We do not provide dial-up access to the Internet
as we believe that it will interfere with our ability
to provide clients with the most comprehensive web hosting
services available today. You will need to contact your
local Internet Service Provider (ISP) for local dial-up
access to the Internet.
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| Q.
Does SiteTurn offer website design and/or programming
services? |
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Yes! SiteTurn has an entire department
dedicated to providing professional web design and programming
services for our customers. For information and pricing,
please contact our design team HERE |
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| Q.
What kind of connections does SiteTurn have to the Internet
backbone? |
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Each of our data center facilities are connected to
the Internet backbone by way of multiple OC3 fiber-obtic
lines to providers such as Sprint, AT&T, Level3,
and XO Communications. We utilize only the fastest and
most reliable backbone connections available, making
absolutely sure that our blazing fast network is available
around the clock.
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| Q.
Can I sell products/services on my web site? |
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SiteTurn enables businesses around the
World to offer their products/services to the Internet
community. We offer various programs depending on your
needs as a merchant. |
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| Q.
Can I accept credit card payments in real-time? |
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We offer a complete line of E-commerce solutions dedicated
to those clients that would like to sell products on
the Internet and accept credit card payments in real-time.
To view our E-commerce offerings, please visit: http://www.siteturn.com/ecommerce/
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| Q.
If I do not have a domain name yet, how can I tell what
names are available? |
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The first step of the ordering process
will allow you to search for and secure the domain name
that is most suitable for your new web site. Simply
select the package you wish to use and you will be taken
to our comprehensive domain name lookup system. |
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| Q.
Do I have to sign a contract with SiteTurn? |
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Absolutely not! We do not have contracts
on any of our standard hosting packages. We allow you
to modify your service plans and terms at any time without
penalty. You can select to pay on a monthly, quarterly,
or annual basis. However, we do offer considerable discounts
when you select longer hosting terms. |
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| Q.
How many pages can my website have? |
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The plans we offer come with a great
deal of resources for you to use. We offer a considerable
amount of storage space so that you can host the content
your web site needs to be successful. There is no restriction
on the actual number of pages you can host. A package
that includes 500MB of disk space can potentially hold
thousands of standard web pages. |
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| Q.
Can I get my money back if I'm not satisfied with the
service? |
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Absolutely! We offer a '30 Day Money Back Guarantee'
with all of our service plans. If we fail to provide
the level of service that we advertise, we will provide
you with a full refund of your web hosting service fees
within your first 30 days of service
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| Q.
Can I send you a check for the payment if I don't have
a credit card? |
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We accept check payments on annual accounts
only. Monthly and quarterly accounts must be paid with
a credit card. If you wish to sign-up and pay by check,
please call our Sales Department toll-free at: (800)
556-2127. |
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| Q.
What type of hardware do you use for your shared hosting
accounts? |
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Our hardware platforms are constantly updated to keep-up
with the everyday changes in server technology. Currently,
our shared hosting network is comprised of Hewlett-Packard
NetServer products, with each server featuring Intel
Pentium 4 Xeon processors, High-Speed DDR Memory, and 15,000 RPM
SCSI hard drives.
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| Q.
Do you include free scripts with my account? |
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Yes! We offer a wealth of resources for all customers
to utilize in conjunction with our hosting services.
From your online Plesk control panel,
you will be able to install free scripts such as:
FormMail, Message Boards, Search Engines, and more,
all at the click of a button.
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| Q.
Can I have a list of other customers/websites that SiteTurn
currently hosts? |
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SiteTurn maintains a strict privacy policy with all
of our clients and for security purposes, we do not
disclose the identities of these individuals, or the
names of their web sites. For reference purposes, we
have setup a section of our website specifically for
clients to provide testimonials on our services. We
also offer a '30 Day Money Back Guarantee' so that if
you are not satisfied with the services we provide,
you are entitled to a full refund of all hosting service
fees.
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| Q.
How long has SiteTurn Networks been in business? |
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SiteTurn Networks has been providing
web hosting and e-commerce solutions since 1998. |
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